1. Overview

This Privacy Policy describes how Zynety Logistics Private Limited (referred to as “Zynety”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects the personal information you provide when you use our website, mobile applications, or services (collectively, the “Services”). By using our Services, you agree to the practices described in this Policy.

2. Who We Are

• Name: Zynety Logistics Private Limited

• Address: Bhogal Complex, Plot No. 3, 4th Floor, Pvt Shop No. 404, Veer Savarkar Block, Shakarpur, East Delhi, Delhi, India – 110092

• Email: contact@zynetylogistics.com

• Phone: +91 9211069064

3. What Information We Collect

We may collect the following types of personal information, depending on how you use our Services (customer, driver partner, etc.):

• Basic identity information: name, date of birth, gender.

• Contact details: email address, phone number, address, location.

• Login credentials, preferences, and profile information.

• Details of deliveries: pickup and drop locations, shipment details.

• KYC / verification documents (for driver partners): government ID, driver’s license, vehicle registration, insurance, pollution certificate.

• Bank account or payment information (for payments to/from us).

• Device information: device type, operating system, mobile app usage, IP address.

• Location data (where permitted and required for delivery/tracking purposes).

• Any other information you choose to provide (feedback, support requests, etc.).

4. How We Use the Information

We use collected information for purposes including, but not limited to:

• Providing, operating, and improving our Services.

• Processing orders, deliveries, and payments.

• Verifying identity and eligibility (for driver partners or certain services).

• Customer support and responding to your queries.

• Sending notices, updates, promotions (where permitted and opted-in).

• Ensuring security, preventing fraud, misuse, or illegal activity.

• Compliance with legal obligations.

• Improving our app and website functionality and user experience.

5. Sharing of Information

We may share your information with:

• Our service partners, vendors, or contractors to enable parts of the Services (e.g. delivery partners, payment processors).

• Government, law enforcement, or regulatory authorities when required by law.

• Other users (e.g. sharing driver partner’s name/vehicle information with a customer during a delivery).

• Third parties involved in analytics, marketing, or research (subject to your consent if required).

• Affiliates or business entities in case of corporate transactions (mergers, acquisitions, etc.).

6. Cookies and Tracking

• We use cookies, web beacons, and similar tracking technologies to collect usage information, to improve our Services, and for analytics.

• You may choose to disable cookies via your browser settings, but that may affect your ability to use certain parts of our website or app.

7. Data Retention

• We retain personal information only as long as needed for the purposes for which it was collected or as required by law.

• Some data such as transaction records may be retained longer as required by financial, tax, or regulatory obligations.

• Upon request, you may ask us to delete your personal information, subject to legal or operational constraints.

8. Security

We maintain appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no transmission over the Internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• Accessing the information we hold about you.

• Updating, correcting, or deleting your information.

• Opting out of promotional communications.

• Withdrawing consent where consent is basis for processing.

To exercise these rights, you may contact us at contact@zynetylogistics.com.

10. What Happens If You Don’t Provide Information

If you choose not to provide certain information we request, we may not be able to provide certain Services or features to you (for example, in the case of driver-partner verification, or address for delivery).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top, and publish the updated policy on our website/app. Your continued use of our Services after the changes means you accept and agree to the updated Policy.

12. Contact Us / Grievance Officer

If you have any questions, concerns or requests regarding this Privacy Policy, or to report a grievance, you can contact:

• Email: contact@zynetylogistics.com

• Phone: +91 9211069064

• Address: Bhogal Complex, Plot No. 3, 4th Floor, Pvt Shop No. 404, Veer Savarkar Block, Shakarpur, East Delhi, Delhi, India – 110092